Terms of service

ArtLoom – Terms & Conditions

Welcome to ArtLoom — where design, craftsmanship, and curated style come together to elevate your walls with mirrors and prints.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as an ArtLoom customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.

  • Distance Contract: A transaction conducted online via our website.

  • Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

  • These Terms apply to all purchases made through the ArtLoom website.

  • By placing an order, you confirm your acceptance of these Terms.

  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

  • Business Name: ELYSIA GROUP LIMITED

  • Registered Address: RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK
    HONG KONG

  • Registration: 79266883

4. Our Offer

At ArtLoom, we are committed to:

  • Offering thoughtfully curated mirrors, wall prints, posters, framed art, and décor pieces with accurate descriptions and high-quality images.

  • Providing transparent pricing, including applicable taxes and shipping costs displayed at checkout.

  • Keeping product availability and stock information up to date.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent after successful checkout.

  • Payments are securely processed through trusted third-party payment providers.

  • ArtLoom reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery.

  • Products must be unused, uninstalled (if applicable), and returned in original packaging in a resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in USD.

  • ArtLoom reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

  • Each ArtLoom product undergoes a quality inspection before dispatch.

  • Product images aim to reflect actual colors, finishes, and textures as accurately as possible; variations may occur due to screen settings or lighting.

  • Any issues must be reported within 14 days of delivery.

  • Warranty does not cover misuse, normal wear and tear, improper installation/hanging, moisture damage, scratches, chipping, fading, frame damage, glass breakage, accidental drops, or pet-related damage.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on destination.

  • Customers will be notified of delays or stock-related issues.

  • If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues must be reported within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, repair (where applicable), or refund depending on the situation.

13. Dispute Resolution

ArtLoom aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

ArtLoom is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, or supply chain interruptions.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

ArtLoom reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.